If it becomes necessary for you to return a component purchased from ULTIMATE AVIATION SOLUTIONS , we will be able to respond to your claim more efficiently if you follow these guidelines.

• Requests to return components must be made within 10 days from date of shipment.
• Reports of shortage in shipment must be made within 5 days from Invoice Date.
• Normal Handling Charges are 25% ($50.00) minimum on stock items. Rectification charges may also be applied to the return of specific parts.
• All returns must have a Return Merchandise Authorization RMA* and should be returned with all freight and custom charges prepaid.
• Original documentation, which includes all CAA/FAA Airworthiness Documentation furnished with the original shipment, must accompany the part.
• Please reuse the original packing material/methods where possible.
• Literature items are not acceptable for return.
• There is no return on electrical parts or shelf-life parts.

• SPECIAL ORDERS / MADE TO ORDER/ OR MISC. PARTS are not eligible for a return, unless approved by the manufacturer. 
• Upholstery items, liquids, cements, paints, decals, placards, electrical wiring, and rubber goods CAN NOT BE RETURNED.

• Claims to the carrier should be submitted upon receipt for obvious shortage or carton damage. If it becomes necessary to submit your claim to ULTIMATE AVIATION SOLUTIONS, a copy of your claim and/or correspondence with the carrier must also be submitted. Statically sealed items must be returned unopened.

* NOTE: For return approval please contact any of the ULTIMATE AVIATION SOLUTIONS Customer Service Representatives at sales@ultimateaviationsolutions.com or fax to: +1(305)591-5872
*To obtain an RMA, you must provide the following information:

• Your name, email address, and telephone number
• Your invoice number or order number
• The date you received your order
• The product you are returning
• The reason for your return

To cancel an existing order, simply contact us by phone, fax, or email and request that your order be cancelled. In order to update our records, please state the reason for the cancellation, and provide us with all of your order information (including name, address, day-time phone number, invoice or order number, tracking number, email address, and date of order).

Your order will be cancelled as long as it has not yet been shipped. Unfortunately, if the order has already been shipped by ULTIMATE AVIATION SOLUTIONS or the factory, it will not be subject to cancel.

 ALL RETURNS AND/OR CANCELLATIONS ARE SUBJECT TO A RESTOCKING FEE OF 25%
($50 minimum) PLUS ANY FREIGHT CHARGES.